My Filament Broke During a Print

Pause your print and unload the broken length of filament from the extruder. Then, before you resume your print, check for the cause of the breakage. If you resume the print without checking for the source of the problem, you may continue to experience breakages. First, check the filament drawer.

Is the spool rotating smoothly? Is the filament on the spool visibly tangled?

Yes, there's a problem with the spoolNo, everything looks good

Need Help?

Call our Support team
Monday — Friday | 9am — 6pm ET

+1 925 529 8563

Activate Your Service Plan

Register your device to ensure you get the right level of service and support.

What can we help you with today?
I want to chat with Sales.
I have a question about an existing order.
I have a technical question about my device.
Existing Orders
For faster service, enter your order number
(found in your confirmation e-mail)