How Do I Change, Edit Or Cancel An Order?

Current Step:
  1. Call or Open a Case

If you need to make any changes to an existing order, including canceling the order or changing your shipping or billing address, you can do that over phone or by opening a support case.

  • Phone: Please call (347) 334-6800 and select option 3. Then select option 2 to speak an agent from our Customer Support Team. Make sure you have your order number ready.

  • Open a Case: Click here to open a case about an existing order. You must be signed in with a MakerBot Account in order to open a support case.

What can we help you with today?
I want to chat with Sales.
I have a question about an existing order.
I have a technical question about my device.
Existing Orders
For faster service, enter your order number
(found in your confirmation e-mail)