I Can't Unload Filament

  1. On the LCD panel, select Utilities > Change Filament > Unload. Wait for the extruder to heat to the set temperature.
  2. If your drive block has an extruder arm at the side, push it down and hold it in place. If you have an earlier drive block with an extruder lever arm on the top, flip the extruder lever arm to the open position. If you're not sure which drive gear you have, click here for more information.
  3. Push a short length of filament through the heated extruder. Then try pulling the filament out again. Repeat as necessary.

Did this help?  


Need Help?

Call our Support team
Monday — Friday | 9am — 6pm ET

+1 925 529 8563

Activate Your Service Plan

Register your device to ensure you get the right level of service and support.

What can we help you with today?
I want to chat with Sales.
I have a question about an existing order.
I have a technical question about my device.
Existing Orders
For faster service, enter your order number
(found in your confirmation e-mail)