The Point Cloud Does Not Build During a Scan

If no points appear in the viewport during a scan, that means the camera is not gathering data. First, take a look at the What can be Scanned? page. 

Is your object scannable, according to the guidelines?  


Need Help?

Call our Support team
Monday — Friday | 9am — 6pm ET

+1 925 529 8563

Activate Your Service Plan

Register your device to ensure you get the right level of service and support.

What can we help you with today?
I want to chat with Sales.
I have a question about an existing order.
I have a technical question about my device.
Existing Orders
For faster service, enter your order number
(found in your confirmation e-mail)