Cancel
Top Search Terms

I Can't Remove the Filament Guide Tube from the Extruder

Just pulling on the tube itself isn't enough -- you have to hold down the gray ring on top of the stepstruder. It's designed to act as a lock unless it's pushed down. Use a finger to push the ring down while you pull. If you continue to have trouble, hold the ring down at a different position. The guide tube should pull out without requiring too much force.


Need Help?

Call our Support team
Monday — Friday | 9am — 6pm ET

+1 925 529 8563

Activate Your Service Plan

Register your device to ensure you get the right level of service and support.

What can we help you with today?
I want to chat with Sales.
I have a question about an existing order.
I have a technical question about my device.
Continue
Existing Orders
For faster service, enter your order number
(found in your confirmation e-mail)
Skip
Submit