Manually Adjusting the Z-Axis Offset

    When to Adjust the Z-axis Offset

    If your filament isn’t sticking to your build plate, the Smart Extruder+ is probably printing a little too far from the build plate. Similarly, if no filament is coming out of the nozzle, or you’re hearing a clicking noise when your MakerBot Replicator Mini+ starts a print, your extruder may be a little too close to the build plate.

    In either of these instances, the first thing to do is make sure you’re running the latest version of the MakerBot Print software and that you have the latest firmware installed on your MakerBot 3D Printer.

    If your extruder still doesn’t seem to be starting prints at the correct distance from the build plate, you can change the starting height by manually adjusting the Z-axis offset. Be careful: bringing the nozzle and build plate too close together can damage your build plate.

    Adjust the Z-axis offset

    We recommend always printing with a raft. Printing with a raft will provide a consistent build surface that even tricky prints will stick to.

    If you are still experiencing issues, it’s possible the Z offset between your build plate and extruder is a bit too much. This distance should be close enough so that the extruder’s nozzle can deposit plastic firmly onto the build platform. If it is too far, the filament extruded will not adhere well. The first layer of filament should sit nicely on the build platform with each resulting layer seated nicely on top of the the previous layer.

    Adjust your Z axis offset through the following steps below.

    Using MakerBot Print:
    1. Open MakerBot Print and select your printer from the bottom right hand side of the screen.

    2. Select Utilities.

    3. Select Calibration

    4. Select Z-axis offset. Adjust this by only -0.10mm (closer) at a time, moving the extruder closer to the build plate, and choose Apply.

    5. Try the print again and see if the Z offset has to be readjusted. Please note that you may have to do this a few times to get to the ideal distance between the nozzle and the build plate.

    Using MakerBot Mobile :

    Before you begin, make sure your printer is on your local network, and that you’ve connected to the printer at least once before using Print or Mobile.


    1. Open the MakerBot application. Click on the bottom tab to choose the printer..

    2. Select Utilities.

    3. Select Z-Offset.

    4. Select Manual Offset.

    5. Tap on the red Adjust Z-Offset.

    6. Scroll to -0.10 mm (closer). Select Apply.

    7. Try a test print. Repeat with one notch closer select, if necessary.


    1. Open the MakerBot application. Tap on the red icon on the bottom right side.

    2. Select Utilities.

    3. Select Z-Offset.

    4. Select Manual Offset.

    5. Tap on the Z-Offset value currently in display (should be 0.0 mm).

    6. Select -0.10 mm (closer). Tap on Apply Changes.

    7. Try a test print. Repeat with one notch closer selected, if necessary.

    Need Help?

    Call our Support team
    Monday — Friday | 9am — 6pm ET

    +1 925 529 8563

    Activate Your Service Plan

    Register your device to ensure you get the right level of service and support.

    What can we help you with today?
    I want to chat with Sales.
    I have a question about an existing order.
    I have a technical question about my device.
    Existing Orders
    For faster service, enter your order number
    (found in your confirmation e-mail)