Welcome to the MakerBot Support Center!

We help current MakerBot product owners solve their technical problems. If you have a question about something else, try these addresses instead:

sales@makerbot.com – Our Sales Team can answer questions about placing an order, MakerBot products and services, or the status of your existing order.

pr@makerbot.com – Get in touch here to find out more about MakerBot, ask about partnerships with our company, or schedule an interview.

thoughts@makerbot.com – Do you have ideas for new features you’d like to share with us? We collect thoughts and feedback from our community at this address, and we’d love to hear yours.

www.makerbot.com/careers -- Want to help us lead the next industrial revolution? Visit our Careers page to explore employment opportunities with MakerBot.

Still in the right place? Great! The world of 3D printing is growing rapidly and the MakerBot community has welcomed thousands of new members this year. With all of these new adopters of 3D printing, we are experiencing a higher support volume than normal. Here are three things you can do before opening up a support ticket.

UPDATE YOUR MAKERBOT FIRMWARE This is a quick and easy fix to keep your MakerBot operating smoothly. We issue new improvements and updates often, so click to find out which version is right for your 3D printer and how to download an update. Go!

LEVEL YOUR BUILD PLATE We’ve found that leveling your build plate frequently can solve a lot of the issues you may be having. In any case, it’s a great habit to be in and really simple to do. Click to find out more. Go!

CHECK YOUR EXTRUDER First and foremost, make sure your extruder nozzle is clean and free of debris. If you’re hearing clicking sounds, or if your extruder has stopped working, you may need to adjust your plunger tension. Click to find out how, and you could be up and running soon. Go!

You might also find the answers you're looking for elsewhere in our extensive documentation -- start at our documentation and support pages.